Damaged, defective, missing or incorrect items
If your order arrives damaged, a vape does not work out of the box, an item is missing or you received the wrong flavor, contact us within 7 days of delivery through the contact page. Include your order number and clear photos of the item and the packaging.
What happens next
After we review the photos we will offer a replacement, an equivalent kit if that flavor is out of stock, or a refund to the original payment method.
Wholesale orders
Report shortages or damage on wholesale orders within 48 hours of delivery so we can check the count. Please keep the outer case until the issue is resolved.
What we cannot accept
For health and safety reasons we cannot accept returns of opened or used products unless they were defective on arrival, and we cannot refund change-of-mind orders once they have shipped.
Cancellations
You can cancel an order before it ships by contacting us. Once an order has shipped it cannot be cancelled.